Frequently Asked Questions

• Order from this website. Payment options are Visa, Mastercard, Paypal, bank deposit, Afterpay, Zip, Apple Pay or Google Pay.
• Call 02 4340 4200 to order over the phone. Payment options are Visa, Mastercard or bank deposit.

Payment details:

• Bank deposit payments must be paid within 2 working days to ensure product choice is available.
• Afterpay limit is $2,000 per order.
• Only one payment method per order is allowed.

We now offer Click and Collect from our Central Coast NSW warehouse.

To use the Click and Collect service, you must order and pay for your items through our website then book in a time for warehouse pick up.

Please note that we do NOT have a showroom. Our warehouse is only available for the collection of pre-purchased items.

No, we do not have a showroom.

This helps us offer you prices that are lower than our competitors and pet stores, while still maintaining high quality products.

All of the dimensions, carton sizes, images and other information can be found on the product pages provided.

Delivery cost is determined by distance and weight.

You can check the freight cost of any item by adding your postcode into the postage calculator available on each product page.

Somerzby ship to all Australian states and territories.

Most items are sent via Border Express. Some smaller items are sent via Australia Post and Aramex.

They typically deliver to your door. The only exception may be if you live in a rural area that doesn’t get couriers. If this is the case, you may be required to collect your item from a local depot or collection point.

We CANNOT deliver:

• Outside of Australia
• To PO boxes or post offices
• To South Nanango 4615, Laguna 2325 or Putty 2330 (additional charges may apply.)
• To any islands without road access. This includes (but is not limited to) King Island 7256 and Russell Island 4184.

We supply a tracking number with all shipments. We aim to dispatch orders within 1-2 business days after receipt.

All products are in stock and available for sale unless stated. Occasionally, we accept orders for products a week or two ahead of the container arriving. If this is the case, we’ll make sure our customers know when ordering. 

For all items that are listed as ‘in stock’, here’s a guide for how long it will take for your order to arrive after it leaves our warehouse:

• MELBOURNE: 1-3 business days
• CANBERRA: 2-3 business days
• SYDNEY: 1-2 business days 
• BRISBANE: 1-3 business days
• PERTH: 4-10 business days 
• OTHER LOCATIONS: 2-10 business days

Please contact us for a more accurate delivery time estimate to your area.

Please note we are unable to guarantee any delivery date. We are only able to provide estimates.

Times can be longer in peak periods and around holidays.

We have high-level security settings in place to protect our customers. Occasionally, this can cause some cards to be declined during checkout.

If this happens, we recommend selecting “PayPal via Credit Card” as your payment option. You do not need to have a PayPal account to use this method.

Alternatively, you’re welcome to pay via bank transfer. Please note that bank transfers can take 1–2 business days to clear before your order is dispatched.

If you continue to experience issues, feel free to contact us and we’ll be happy to assist.

Yes, our products are designed to be kept outside and in the weather.

We do not use treated timber in our products because the chemicals used are harmful to animals.

Our hutches and coops are made from naturally rot-resistant timber and are stained with water based non toxic stain. 

This is a hard question to answer, it depends on the location and how well it is looked after. If you place it in a dry, airy place it will be far less likely to rot than if it is under a tree in a shady, damp spot.

It is a good idea to sit the enclosure on a dry surface such as pavers or bricks to keep the bottom dry.

The owners of Somerzby have a ‘Homestead’ model chicken coop at home. It has been outside in the weather for over 5 years now and still looks good. The only sign of age is that some of the stain has faded.

Re-staining, oiling or painting your coop every year or so will help give the wood a longer life as with any wooden products that are outdoors. 

We do not recommend moving the larger enclosures while still assembled as this can make the whole structure twist and crack. It is better to take apart and re-assemble if you need to move the enclosure.

We have never heard of a fox getting through the mesh or breaking the timber but a couple of customers have told us that foxes have tried to dig their way in.

If you are worried about foxes we recommend that you buy some chicken wire and sit the hutch/coop on it so the foxes can’t dig their way in. Chicken wire will also stop rabbits from burrowing.

Many of our enclosures have a slide out metal tray inside. If this tray stays wet too often, it will eventually rust through.

To keep your tray dry and increase the longevity of the product, we recommend lining the tray with an absorbent material. It is a good idea to put one layer of newspaper then a second layer of bedding material (such as wood shavings or shredded paper).

Make sure you change it regularly.

If your tray has rusted, email us for advice on how to repair it.

Most products take about one hour to assemble. Larger enclosures will take longer.

Large panels are pre-assembled and wire mesh is already attached onto the frame. There is no complicated woodwork.

The first panel will have a guide hole, to show you were the screw goes. The second panel will not have a hole. You will need to use a battery powered screwdriver or drill to break into the wood.

Assemble on a flat/level surface to ensure all the doors etc. line up correctly.

If you are having problems with assembly, feel free to contact us.

We include easy to use instructions and all screws. You will need a battery powered screwdriver or drill with a Phillips head bit. A few products require a shifting spanner for assembly.

All our timber enclosures come already coated in non-toxic, water based stain. Unlike many of our competitors’ products, you don’t need to paint our enclosures before you assemble or use them.

Like any outdoor timber product, the stain will fade over time in the sun. Re-staining the enclosure every year or so will keep it looking bright.

If you choose to paint your enclosure, you can paint straight over the stain. No need to sand it back first. Painting the timber can help protect it and last longer.

We recommend securing our enclosures to the ground if they are kept in an exposed or windy area. 

You could attach stakes onto the corners of the enclosure then peg it into the ground.

Alternatively, you could build a treated timber frame and partially bury it into the ground. Then screw the enclosure down onto the frame.

We sell digital gift cards only. When you purchase one on our website, a gift card code is emailed to you automatically.

Gift cards are available in $50, $100, $150, $200, $250 and $500 amounts.

Our gift cards can be used to purchase any product on our website.

We don’t sell physical gift cards.

Yes, when you add a gift card to your cart, you can choose when it’s sent:

Now: The email is sent straight after purchase.

Later: Choose a future date and the email will be sent on that day.

If you choose a future date, the email will be sent at the same time of day that you placed the order. Example: If you order at 1:00pm today and choose next Monday, it will be emailed next Monday at 1:00pm.

If you need the email sent at a specific time, please contact us at least 2 business days before the send date and we’ll do our best to help.

Enter your unique gift card code in the box at the top of the checkout. The gift card amount will be automatically applied to your order.

If your gift card doesn’t cover the full total, you can pay the remaining balance using another payment method. If your gift card has more value than your order, the leftover balance will stay on the gift card and can be used later.

Yes, you redeem a gift card and one discount code on the same order. The discount code will be applied first, then the gift card amount will be taken off the total balance.

You CANNOT use a discount code to purchase a gift card.

Yes, please email our customer service team and we’ll be happy to check your gift card balance and expiry date for you.

• Gift cards can be used for full or partial payment. Any leftover balance can be used later.
• Gift cards are valid for 3 years from the date of purchase, in accordance with Australian Consumer Law.
• Gift cards are not redeemable for cash and cannot be refunded or exchanged.
• Gift cards cannot be purchased using discount codes and are not included in sitewide or storewide sales.
• Treat gift cards like cash. Lost or stolen gift cards will not be replaced or refunded.